Author Archives: J. Mark DeNicola

The Centriwork’s Administration Group – Superstars

By J. Mark DeNicola | Published: January 7, 2020
The performance of our administrative group is fantastic! One of our KPI’s for the group is billing accuracy. And the numbers are in for the year. They issued 39,796 unique invoices and only had to credit and reissue 115 of them! That is a 99.7% billing accuracy rate! They make our Area Business Managers’ and […]
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Centriworks – Winner of CEO Juice 2019 NPS Award

By J. Mark DeNicola | Published: January 7, 2020
CEO Juice just announced the winners of the NPS awards for 2019! I am proud that Centriworks, with an NPS score of 97.02 for 2019, achieved the World Class Service level and ranked #21 of the 346 companies in North America reporting in our industry. Satmetrix, the company behind Net Promoter Score, defines World Class […]
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Game-Set-Match Wheelchair Tennis Event

By J. Mark DeNicola | Published: November 15, 2019
Tomorrow will be the 20th anniversary of our first Game-Set-Match Wheelchair Tennis event. I chose the date, Nov. 16th, well before we had any idea that daughter Elise’s due date would be that very day. Fortunately, Elise did not arrive until 4 days later. I performed my MC duties (with my team’s help), and Connie […]
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One person’s trash is another person’s treasure!

By J. Mark DeNicola | Published: September 25, 2019
This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
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