Category Archives: Business Management

One person’s trash is another person’s treasure!

By J. Mark DeNicola | Published: September 25, 2019
This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
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Our Centriworks Service Technicians Are the BEST!

By J. Mark DeNicola | Published: July 24, 2019
Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
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Thermocopy received Ricoh’s Service Excellence Award

By J. Mark DeNicola | Published: November 21, 2017
Ricoh has honored  Thermocopy as a 2018 “Circle of Excellence Certified Dealership.”  Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence” award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines. Adjudicated categories that are the basis for […]
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Our Thermocopy Service Technicians Achieve Ricoh’s Highest Award for Service Excellence, the “Prestige” Certification

By J. Mark DeNicola | Published: November 4, 2017
13 of our service technicians earned the 2017 Ricoh “Prestige” certification. The designation demonstrates knowledge and skill that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program. The “Prestige” certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by […]
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