Category Archives: Ideas + Observations

Measure and manage your customer satisfaction and loyalty!

By J. Mark DeNicola | Published: August 11, 2015
“If you can’t measure it, you can’t manage it” That quote has been attributed to many individuals, the most famous being those icons of modern management philosophy Peter Drucker and Edward Deming. I would hazard a guess that all successful business men and women have paid attention to that quote and made sure they measured […]
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I have decided to start my blog again

By J. Mark DeNicola | Published: August 10, 2015
After several years of neglect I have decided to start blogging again. Look for posts on a semi-regular basis.
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Advertorial in the “Greater Knoxville Business Journal”

By J. Mark DeNicola | Published: September 15, 2011
Medical documents evolve with one-touch applications!
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“Strengths Based Selling” Training

By J. Mark DeNicola | Published: July 19, 2011
Strengths Based Selling training session increases awareness of how one's Top 5 themes relate to their job roles.
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