Category Archives: Service Excellence

One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

By J. Mark DeNicola | Published: August 1, 2019
A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
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Our Centriworks Service Technicians Are the BEST!

By J. Mark DeNicola | Published: July 24, 2019
Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
Also posted in Awards, Best Practices, Business Management, Centriworks | Leave a comment

Our Thermocopy Service Technicians Achieve Ricoh’s Highest Award for Service Excellence, the “Prestige” Certification

By J. Mark DeNicola | Published: November 4, 2017
13 of our service technicians earned the 2017 Ricoh “Prestige” certification. The designation demonstrates knowledge and skill that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program. The “Prestige” certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by […]
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Great Interview with Steve Sumner, president of Thermocopy

By J. Mark DeNicola | Published: August 11, 2017
enxmagazine interviewed Steve Sumner, president of Thermocopy, for their August edition.  The content illustrates why Thermocopy is an excellent company to work for, and with! Use the link below to read the article. Thermocopy Dealer Spot Light Article
Also posted in Business Management, GoGreenET.com, Ideas + Observations, Thermocopy Greenworks | Leave a comment