Category Archives: Service Excellence

Have lunch on us and then discover how to increase profits!

By J. Mark DeNicola | Published: August 14, 2015

I would like to invite everyone to our Centriworks Productivity Possibilities Technology Conference on Friday, September 18th. It will be held at the UT Conference Center in downtown Knoxville, Tennessee. Last November over 80 Knoxville business people interested in making their organizations as efficient as possible attended our conference. You will enjoy a great lunch […]

Also posted in Ideas + Observations, Thermocopy | Tagged centriworks, document management, information technology, Ricoh, technology, Thermocopy | Leave a comment

A team member to brag about!

By J. Mark DeNicola | Published: August 13, 2015

Our technical trainer is one of the best in the nation! I posted yesterday about the Ricoh Service Excellence award received by our service department. The award recognizes the whole service team. However, this is the United Sates, a society that, rightly so, values the recognition of individual accomplishments. The â€œPrestigeâ€ certification is the individualâ€™s […]

Also posted in Ideas + Observations, Thermocopy | Tagged Advantages, Ricoh, Service Awards, Service Excellence, Thermocopy | Leave a comment

Service to brag about!

By J. Mark DeNicola | Published: August 12, 2015

Recently I posted an article about measuring and managing customer loyalty and satisfaction. I mentioned that not always is there a direct correlation between good service metrics, such as response time, prints between calls, etc. and customer satisfaction. But just try to retain an account if those good metrics do not exist! That being said, […]