CEO Juice just announced the winners of the NPS awards for 2019!
I am proud that Centriworks, with an NPS score of 97.02 for 2019, achieved the World Class Service level and ranked #21 of the 346 companies in North America reporting in our industry.
Satmetrix, the company behind Net Promoter Score, defines World Class Service as an NPS score of 70 or greater. Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels.
Rather than saying we have the “Best” service, we use a 3rd party company to automate follow up messages to our customers, including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them; the numbers cannot be changed even if we show our customer gave us a low score in error.
Tomorrow will be the 20th anniversary of our first Game-Set-Match Wheelchair Tennis event. I chose the date, Nov. 16th, well before we had any idea that daughter Elise’s due date would be that very day. Fortunately, Elise did not arrive until 4 days later. I performed my MC duties (with my team’s help), and Connie (at a very pregnant 9 months) was able to escort Martina Navratilova for the day.
The Centriwork’s Administration Group – Superstars
The performance of our administrative group is fantastic! One of our KPI’s for the group is billing accuracy. And the numbers are in for the year. They issued 39,796 unique invoices and only had to credit and reissue 115 of them! That is a 99.7% billing accuracy rate! They make our Area Business Managers’ and our clients’ A/P staff’s jobs so much easier.
Thank you and great job!