I had the privilege of attending the opening ceremonies presenting THE WALL THAT HEALS to the Knoxville Metro Area of which Thermocopy is a sponsor. It took me back to my first visit to the Vietnam Memorial in Washington DC and the emotions I felt when I viewed the over 58,000 names on the wall. It was no different today while I listened, observed, and mingled amongst those who served. I have so much respect for those who made the ultimate sacrifice and also those whose lives were changed forever by their involvement in that war.
Our Thermocopy Service Technicians Achieve Ricoh’s Highest Award for Service Excellence, the “Prestige†Certification
13 of our service technicians earned
the 2017 Ricoh “Prestige†certification. The designation demonstrates knowledge and skill that makes them the “Best of the Best†as part of Ricoh’s Service Excellence Program.
The “Prestige†certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the examination.
Over 1,600 technicians started the testing process, and 115 technicians achieved the certification. 13 were Thermocopy team members. Just 37 of the 373 companies that participated in the Service Excellence process had even one technician receive the “Prestige†certification. Also, 2 of Thermocopy’s team were awarded the highest designation, “Prestige Elite,†out of 13 total in the United States.
Ricoh Representatives Steve Kesler (South Region Service Support Manager) and Ric Carr (Technical Support Manager) traveled to Knoxville to present award plaques to our top-achievers.