Ricoh has honored Thermocopy as a 2018 “Circle of Excellence Certified Dealership.â€Â Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence†award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines.
Adjudicated categories that are the basis for the award include Hardware & Solutions Training, Services-Led Initiatives, Relevant Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process & System, Field Staff & Help Desk Productivity & Efficiency Measures, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.
We have been a member of the “Circle of Excellence” since the beginning of the program in 2016.
Our Centriworks Service Technicians Are the BEST!
Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige†certification. The “Prestige†certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the examination. The designation demonstrates knowledge and skill that makes them the “Best of the Best†as part of Ricoh’s Service Excellence Program.
I am so very proud of the team!
Only 129 technicians of the 1,879 who started the testing process achieved the certification. Eleven were Centriworks team members. Also, 2 of Centriworks’s team, Chris Hodge and Tony Walker, were awarded the highest designation, “Prestige Elite,†out of 8 total in the United States.
Overall results of the program as reported by Ricoh compared to Centriworks’s performance:
Only 42 dealers were awarded any Prestige Certifications!
This demonstration of skill is one of the many reasons for the award-winning service our clients receive!