Tag Archives: Customer Loyalty

I have had an article published in ENX Magazine!

By J. Mark DeNicola | Published: May 3, 2017
I was pleased to see that ENX Magazine published my article titled “How to Measure Your Customer Satisfaction and Loyalty!”. It appears on page 50 of the April issue. This is the link: http://tinyurl.com/kwashyj  
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Measure and manage your customer satisfaction and loyalty!

By J. Mark DeNicola | Published: August 11, 2015
“If you can’t measure it, you can’t manage it” That quote has been attributed to many individuals, the most famous being those icons of modern management philosophy Peter Drucker and Edward Deming. I would hazard a guess that all successful business men and women have paid attention to that quote and made sure they measured […]
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