Tag Archives: Thermocopy

Service to brag about!

By J. Mark DeNicola | Published: August 12, 2015
Recently I posted an article about measuring and managing customer loyalty and satisfaction. I mentioned that not always is there a direct correlation between good service metrics, such as response time, prints between calls, etc. and customer satisfaction. But just try to retain an account if those good metrics do not exist! That being said, […]
Posted in GoGreenET.com, Ideas + Observations, Service Excellence, Thermocopy | Also tagged , , , , , , | Leave a comment

Case Study to be presented at Ricoh Convergence 2011

By J. Mark DeNicola | Published: May 23, 2011
Thermocopy was chosen to provide a case study at Ricoh Convergence 2011 due to our years of experience and commitment to educating businesses about best practices pertaining to environmental friendly business solutions.
Posted in GoGreenET.com, Ideas + Observations, Keep Knoxville Beautiful, Knoxville Chamber, Thermocopy | Also tagged , , , , , , , , , | Leave a comment